Our Satisfaction Guarantee covers all purchases made at sg.puresenses.co and at all Yankee Candle stores in Singapore.
It does not cover purchases made at department stores and specialty stores as these stores have their own Returns Policy, which we respect.
All items can be returned for a full refund or exchange within 30 days of when you receive them.
Items purchased may be returned:
1. To a Yankee Candle store. Please click here for a list of store locations.
2. By mail to Pure Senses Pte Ltd at 203 Henderson Road #12-14 Singapore 159546. Please contact us before you return the merchandise so that we may look out for it.
Items must be returned in its original packaging accompanied by the receipt, so we recommend you keep your packaging and receipt for at least the first 30 days after purchase.
If you purchase the items during a gift-with-purchase or purchase-with-purchase promotion, please remember to return the gift or sale item as well.
We understand that every case is unique. If you need to speak to someone on returning an item, please feel free to call us at +65-6473-5030.